Refund policy

Refund & Return Policy

Last updated: August 2026

Thank you for shopping at Smart Hanger. We want you to be fully satisfied with your purchase. Please read our return, exchange, and refund policy below.

1. Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number, receipt, or confirmation email)

2. Eligible Reasons for Return

We accept returns or exchanges if:

The product arrived defective or damaged
You received the wrong item
The product does not match the description on our Site

3. Non-Returnable Situations

We are unable to offer a return or exchange if:

The request is made after 7 days from delivery
The item shows signs of use, damage caused by the customer, or missing parts
The item was a final sale or clearance item (if marked as such at checkout)

4. How to Request a Return or Exchange

Contact us within 7 days of receiving your order via:
- Email: smarthangershop@gmail.com
- WhatsApp: +92 339 4008924
Include your order number, a description of the issue, and (if applicable) a photo or short video of the defect.
Our team will review your request and respond within 1–2 business days with next steps.
Once approved, we will guide you on how to send the item back (if required) or arrange a replacement/pickup.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment (or as store credit/replacement, depending on how you ordered — e.g. Cash on Delivery orders may be refunded via bank transfer or replacement item).
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Shipping charges (if any were paid) are non-refundable, except in cases where we sent a defective or incorrect item.

6. Exchanges

If you'd prefer an exchange instead of a refund (e.g., swapping for a different hanger model), let us know when you contact us. Exchanges are subject to product availability.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days with photos/video of the damage. We will arrange a free replacement or full refund — no return shipping cost to you in this case.

8. Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again.
Contact your bank or payment provider — it often takes some time before a refund is officially posted.
If you've done this and still have not received your refund, please contact us at smarthangershop@gmail.com.